Reference

How jamuwin Handles Your Personal Data

Your personal data — from the moment you open an account through every deposit made via DANA, OVO, GoPay or QRIS — is handled under a clear, documented…

Encrypted account storageDANA, OVO, GoPay & QRIS transaction privacyNo third-party data salesData deletion on request24/7 privacy support

Explore Lobby Read FAQ

What This Privacy Policy Covers

jamuwin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This privacy policy applies to all personal data we process when you use jamuwin — including account registration details, login activity, and payment transaction records from DANA, OVO, GoPay and QRIS. We process your data in accordance with applicable data protection principles, and access to certain

1
features depends on local law. We retain transaction records for a minimum period required under applicable regulations, after which data is anonymised or deleted. If you are based in Semarang or anywhere else across Indonesia, the same data handling standards apply to your account. We do
2
not share your payment method details — including your linked QRIS identifier or OVO wallet number — with any marketing third party.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your personal data is stored, want to request a copy of your data, or need to report a suspected data concern, our privacy support team is available every day. We aim to respond to all data-related requests within 72 hours of receipt, and we keep a written record of every privacy enquiry submitted through the channels below.

Team online

Live Chat

Open the live chat widget inside your account dashboard — available 24 hours a day, 7 days a week — and select 'Privacy & Data' from the topic menu to route your query directly to our data team.

Email Support

Send a written data request or privacy concern to our dedicated support address. Include your registered account username so we can locate your records and respond within the 72-hour window we aim for.

Account Portal

Log into your jamuwin account, navigate to Settings, then select 'Privacy & Data Requests'. From there you can submit a data access request, update consent preferences, or request deletion — all tracked automatically.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Every layer of our data handling — from the moment you key in your OVO number to the moment a withdrawal clears — runs through documented security controls.

Encryption at Rest

All personal data stored on our servers — account credentials, linked DANA and GoPay identifiers, and session logs — is encrypted using industry-standard protocols so that raw data is never exposed even in an internal breach scenario.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can review and withdraw cookie consent at any time through the cookie preferences panel in your account settings.

Account Security Controls

Two-factor authentication is available on all jamuwin accounts. We strongly encourage you to enable it via Settings so that even if your password is compromised, your personal data and wallet balance remain protected behind a second verification step.

Data Retention Policy

We retain your account data for as long as your account is active and for a further period as required by applicable regulation. Once the retention period expires, data is either anonymised for aggregate reporting or permanently deleted from our systems.

Third-Party Sharing Limits

We share data only with payment processors — such as the networks that handle DANA, OVO, GoPay and QRIS transactions — and only to the extent needed to complete your transaction. No marketing or data-broker sharing takes place, full stop.

Your Right to Request Changes

You have the right to access, correct, or request deletion of your personal data at any time. Submit a request through the Account Portal or email support and we will confirm the action taken within 72 hours of processing your submission.

Common Questions About Your Data at jamuwin

Below are the questions we hear most often from people exploring our privacy practices. If your question is not covered here, reach out via live chat or email and our data team will respond within 72 hours.

We collect your name, email address, date of birth, and the payment method details you link — such as your DANA or OVO number. We also log device type and IP address for security verification purposes when you first register.

Transaction data is shared only with the payment processor handling your specific transaction — for example, the QRIS or GoPay network — and only to the minimum extent needed to authorise and complete the transfer. No marketing party receives this data.

We retain your data for the period required under applicable regulation after account closure. Once that period ends, your personal records are permanently deleted or anonymised so they can no longer be linked back to you.

Yes. Log into your account, go to Settings, then 'Privacy & Data Requests', and submit a data access request. Alternatively, email our support team with your account username and we will compile your data summary within 72 hours.

We use session cookies — necessary for keeping you logged in — and optional analytics cookies. You can manage and withdraw consent for non-essential cookies at any time through the cookie preferences panel inside your account settings page.

Where access depends on local law, we apply the same data collection and protection standards to any data we hold. We do not alter our security or retention practices based on geography; your data rights remain the same regardless of region.

Contact us immediately via live chat — available 24/7 inside your account dashboard — and select 'Privacy & Data'. Our team will investigate and confirm next steps within 24 hours of your report being received and logged.

How jamuwin Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Portal

How We Protect and Manage Your Information

Encryption at Rest

Cookie Management

Account Security Controls

Data Retention Policy

Third-Party Sharing Limits

Your Right to Request Changes

Common Questions About Your Data at jamuwin

01 What personal data does jamuwin collect when I open an account?

02 Is my QRIS or GoPay transaction data shared with any third party?

03 How long does jamuwin keep my account data after I close my account?

04 Can I request a copy of all the data jamuwin holds about me?

05 Does jamuwin use cookies, and can I turn them off?

06 What happens to my data if I am located in a region where access depends on local law?

07 How do I report a suspected privacy or data breach on my account?

Related Pages